An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM.

How to install an eSIM?

You can install an eSIM by scanning the QR code provided after purchase or by manually entering the activation details in your device settings.

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How to Use eSIMjo

How to Use eSIMjo

eSIM Installation Guide

Make sure your iPhone supports eSIM and is connected to the internet during the installation process.

QR Code Installation

Go to Settings

Tap on Cellular.

Select Add eSIM

Tap Add eSIM to continue.

Choose Use QR Code for installation

Choose the option to install by scanning a QR code.

Scan the QR code provided in your email or order details page.

If you're using an iPhone with iOS 17.4 or later and you receive a QR code from your carrier in an email, or from the webpage, press and hold the QR code image to recognize it, then tap Add eSIM. Please wait a few minutes, your phone will automatically complete the installation after scanning the QR code.

eSIM Activation Guide

After installation is complete, you can start the activation process only upon arrival at your destination, the activation steps are the same for both iPhone and Android devices, usage days begin counting once you connect to the local network.

Turn on the eSIM data network switch

Before using data, please go to Settings > Cellular/Mobile Network and enable this eSIM.

Enable data roaming

To use data at any destination, you must enable data roaming. Go to Settings → Cellular/Mobile Network → Your eSIM → Data Roaming and turn it on.

Check the APN settings

Normally, APN will be automatically set. Check that your APN settings have been correctly set. If it is not set or if it is incorrect, please click "Cellular Data Network", change "Cellular Data/APN" as follows.

Network Coverage & APN List:

Test your network connection

Turn off Wi-Fi and data from other SIM cards, then test your eSIM connection by browsing the internet. Verify that you can send and receive data without issues.

Important Notes

Before you depart, please keep your QR code or activation details safe — you might need them for reinstallation.
If you continue to experience installation failures after multiple attempts, please reach out to our customer support via email or WhatsApp.
Make sure your device stays connected to the internet throughout the installation process.

Frequently Asked Questions

What is eSIM?

Can I install an eSIM data plan on any phone?

How can I quickly check if my device supports eSIM?

Do I need an internet connection to install an eSIM?

When will my eSIM be activated?

Can I switch between a physical SIM and an eSIM?

What should I do if my QR code does not work?

Does eSIM work on locked devices?

Can I use a physical SIM and an eSIM at the same time?

What should I do if I face issues during installation?

Can I temporarily disable my eSIM?

How can I tell which SIM is using mobile data?

My eSIM shows connected but I have no internet. What should I do?

Are esimjo eSIM data plans refundable?

How long can I use my esimjo eSIM data plan?

Can I purchase multiple eSIM data plans?

Where can I find my activation or QR code?

How do I top up my eSIM data plan?

I can’t scan my QR code. What should I do?

My eSIM is not working. What should I do?

How can I scan the QR code using the same phone?

How do I switch back to my primary SIM after traveling?

How do I remove the eSIM profile after my plan expires?

Do esimjo eSIM data plans include calls and SMS?

How long does it take to receive the QR code after payment?

I lost my device. How can I disable my eSIM?

I purchased the wrong eSIM data plan. Can I change it?