Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM.

Question 2

How to install an eSIM?

Accepted Answer

You can install an eSIM by scanning the QR code provided after purchase or by manually entering the activation details in your device settings.

Question 3

Important Note

Accepted Answer

The mobile data package is unique and can only be activated on one device, so it is non-refundable. Please check the following terms of use.

Question 4

Requirements

Accepted Answer

Ensure your device supports eSIM technology before purchasing any package. Check that the internet package activation settings are correct. We are not responsible if you are charged for local roaming. Do not delete/uninstall the QR code of the package after activation, otherwise you will lose it permanently

Question 5

Need help?

Accepted Answer

If you encounter any problem, you can contact our support via the app or by email support@esimjo.com (Within minutes)

Question 6

Check Compatibility

Accepted Answer

To use an eSIM, your device must meet the following conditions: The device supports eSIMs. The device is not carrier or network-locked. The device is not jailbroken (iOS) or rooted (Android). You can use our list to see if your device is eSIM-compatible. Note: some regional models may not support eSIMs.

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